tool kit hardsurface

Customer Testimonials


Recent Reviews

“Saw a sample that I liked. Took it home and was able to keep it for enough time to make a decision. The price was approved by my insurance company. Installed in 3+ days. Very happy with my choice & service and with Brit’s assistance.” ~Gloria

“Stopped by for carpeting on stairs to basement, Brittany was great help and we walked out with carpeting order and hardwood floors for the rest of the house. Brittany was GREAT!! Install went as promised, Juan was excellent and efficient both days he was here. Carpeting install was excellent. Total job was a pleasure and we are very happy with the results.” ~John

“Went perfect – installer was right on time – never stopped working. Did a beautiful job and I couldn’t be more satisfied, and I would recommend Total Flooring to any of my friends.” ~Geraldine “The job went very well. 3 installers arrived about 7 a.m., removed old carpeting from Living Room, Dining Room, Hallway and Stairs to lower level and installed new vinyl plank flooring. Work was completed and house neatly restored by 1:30 p.m. One return visit was necessary to secure a few stair moldings.” ~Judy

“Great service & suggestions form Neil.  Installers on time and efficient.  We’ve come to trust the products & installers we have gotten.  Could have gotten similar products from other vendors, but we knew what we could expect from Total Flooring” ~ Gordon & Laura
“Installers were the hardest working men I have ever seen.  No damage.  The best.  Good installation.  Andy was a great help.  So far happy with the product.  My neighbors used Total Flooring for their carpet” ~ Anton
“They were here on time.  I watched them work, I was amazed at the way they managed their time (no false moves).  Very nice, I would highly recommend your company.  I love the way it looks; it was a big improvement.  Thank you” ~ Dorothy
“Patrick was very helpful when I was choosing the carpet.  The installation team was great – very careful with all my things” ~ Mary Ann
“Overall, the project went well.  Brit was an amazing sales rep to work with.  I really appreciated that I could text her with any questions throughout the process and she was always reliable & quick to get back to me.  During installation we had a conflict with the installer because they put 3 of the same pattern laminate planks next to each other after I had aske them to vary the planks to make the floor look natural.  However, after contacting Brit & the store manager, the installer did correct the issue, so I really appreciated the effort from Total Flooring to fix it.  Thank you!  The floor looks really good now!” ~ Kaitlin
“We decided to go to all wood floors.  We have used Total Flooring and Andy Ryder in the past and were happy and satisfied.  Again, the whole process went smooth and easy.  Andy is very friendly and easy to do business with.  The installers were excellent, fast, efficient and clean.  We are very satisfied with the job.” ~ Jack
“A great purchase and install.  Installers professional, helpful with questions and concerns.  Clean and a difficult time-consuming tear down of old floor.  Carpeting will be in our future.  Sharon was great helping us pick out the grout color.  Enjoyed working with her.” ~ Judy
“Selecting product was the hardest part.  Neil was most informative & patient.  Installation was fast.  Very pleased with the result.” ~ Ronald
“Patrick is a good salesman.  He came to my house with samples and then invited me to the store for more opportunities.  Patrick walked me thru the total process.  He explained carpet composites well and sent me off with samples which was great!  He followed up politely with text, emails and phone calls.  Patrick was very professional & knowledgeable.  I was very happy with the outcome.  Patrick Rocks!!!” ~ Barb

“Ken’s service was great.  Answered all of my question, provided insight that resulted in a great finished product” ~ Mike May 2019

“Saw a carpet we loved at another store.  Tim did all that he could to find out which carpet it was and to give us the best deal on the price compared to the other store.  We also had Total Flooring move furniture.  Installation went well – did a great job at installing.  Head guy was helpful & professional (I had to slow his helper down a bit when moving furniture since he was going a bit too quickly, was worried about freshly painted walls etc.)  Both were helpful.  (A lamp was broke although compensated for).  *Excellent salesman ship by Tim as usual.   Love working with him (Excellent job as well) Look forward to returning to Total Flooring for our future projects! J” ~ Carol May 2019
“Neil was very helpful.  He came to the house and answered all our questions and was very helpful making our decision.  Installation day was awesome.  I was very stressed because there was so much for the worker to do.  Our furniture is very heavy.  When the crew arrived, they were amazing.  They assured me everything would be ok and started working right away.  I was amazed that they were able to complete the job in one day.  Other companies told us it could take up to 3 days.  They were such hard workers.  I am so glad we met with Neil and felt comfortable & decided to do business with Total Flooring.  We made a great decision! ~ Michele May 2019

“Kenny is awesome…he treats people like they are his family.  He recommends project materials and lets the buyer decide.  He is NOT pushy, he is honest with product wear ability and warranty.  My husband and myself totally trusted him on all levels…timing of projects (3 different rooms) hardwood & tile is tricky!  Overall all went well considering how messy it could have been.  The workers are all very respectful of their surroundings.  I have recommended many people to your store and all have been very happy, especially my daughter, her whole house was done (wood & carpet) Great Operation!  Hello to Mr. Kenny J” ~ Diane - April 2019

“The whole process went very smoothly.  Patrick was very professional and very attentive to details.  In a day where customer service is lacking in most business - - Total Flooring and Patrick and the installers should be commended on a job well done.” ~ Margaret 1/25/19

“Kevin was very helpful in helping us choose carpeting & measuring our home.  The installers were great!! It was a big job but they were very efficient & neat” ~ Kathy January 2018
“Very easy to work with Pat.  He is very knowledgeable & helped us to make sure our floor was prepared properly.  In fact, he came out a 2nd time to make sure before installation.  Installers were excellent.  From start to finish excellent service!” ~ Donna January 2018
“We love our new floor!  We purchased luxury vinyl flooring for our basement.  Kenny was a great help in the selection process.  Clinton was our installer – he was professional & did a nice job.  Although we were a box short to finish the job – Kenny did everything he could & got the job done in time for our Christmas party.  Thanks Total Flooring” ~ Mary January 2018
“Great, it took me quite a while to decide on which type of flooring.  Patrick was wonderful – very patient & helpful.  In the end I feel I made the right decision & am very pleased with the carpet and vinyl plank floor that I eventually purchased.” ~ Barbara January 2018
“We shopped the product we were interested in.  We were quoted lower pricing but we had more trust in Sharon & Total Flooring.  Install went great and we are very happy.” ~ George January 2018
“I can never say enough.  The installers showed up during a horrible snow storm around 9:30 a.m. and left after 10:00 p.m..  They worked so hard and did a fantastic job!” ~ Cindy March 2018
“Fantastic, everything went as planned.  Installers were very thorough and attended to details in preparation and clean up.  Most importantly they were trustworthy and came on time and completed all work on time.” ~ Lonn Marcy 2018
“Overall it went very well.  Neil came to my house twice and made sure I got exactly what I wanted.  The installers were polite and listened to what I would like done.” ~ Betty April 2018
“Ok, there were a few problems but Matt took care of it.  I would deal with Matt anytime.  He is a very good person to deal with. P.S. There is not enough good that I can say for Matt!” ~ Diane March 2018
“Everything went great, the salesman was very knowledgeable and seemed very honest.  The crew that installed the carpet worked very fast and very carefully with the furniture.  The carpet turned out great.” ~Steven May 2018
“This was out 4th time dealing with Total Flooring.  There is a reason we keep coming back.  The people and products are terrific.  This time our salesman was Andy and he was a pleasure to work with – excellent communication and easy to contact.  I couldn’t be happier with his knowledge and help in selecting our hardwood floor.  Johnny (and his team) are excellent installers.  I highly recommend this company and its employees for anyone looking for a beautiful floor.  Thanks Andy!” ~ Emily May 2018
“Excellent!  Tim was outstanding. He knew the property from a previous installation.  He recommended the products that work perfectly.  Outstanding service & price!” ~ Barbara May 2018

“Tim was very helpful trying to match a new carpet close to the color we had previously.  Also he came to the house several times to show us wood flooring and tile and it all matches beautifully.  I am very pleased.” ~ Diana May 2018
“Excellent Experience – Patrick was wonderful – Product was wonderful – Installers very professional and did an amazing job.” ~Therese August 2018

“From start to finish it was an excellent job from everyone.  Sharon is an excellent sales person she knows about the product, how to install it etc.  The men who came to install tile, carpet and wood floors were very professional, cleaned up after they were done and I am very happy with how everything turned out.” ~ Susan
“Wanted LR, DR and 3 BR to match kitchen and family room flooring put in 7 or 8 years ago.  Perfect match.  Installation crew showed up when promised and did a very professional job from start to finish.  Were very hard working and had job finished on time.  Also cleaned up every day and even moved bedroom furniture to complete flooring of room and closet.” ~ Karen July 2018
“Start to finish was good project.  Pleasant experience.  Sharon was professional and easy to work with.  Installers did nice job and were easy to have in my home.” ~ Pam July 2018

“This was our 4th time dealing with Total Flooring.  There is a reason we keep coming back.  The people and products are terrific.  This time our salesman was Andy and he was a pleasure to work with – excellent communication and easy to contact.  I couldn’t be happier with his knowledge and help in selecting our hardwood floor.  Johnny (and his team) are excellent installers.  I highly recommend this company and its employees for anyone looking for a beautiful floor. 
Thanks Andy! ~Emily 
Review added May 2018

“Excellent, Tony was very helpful in selecting flooring and making arrangements. The technical service people were very professional” ~ Raju  August 2016
“Tim helped us through with choices of samples etc.  No high pressure to buy.  Installers were great, great.” ~ Tim August 2016
“Install went very well, John was very helpful and informative.  He answered all my questions.  Tom and Triston, the installers were wonderful also” ~ Nancie October 2016
“Installers were professional, helpful and provided me with a good time line.  Project went 1 day longer than expected but installers explained time frame to me day of the install” ~ Cheryl November 2016
“Knew what we wanted – made a phone call to person we worked with before.  Was able to match product, ordered and within 2 weeks had new flooring installed.  Wonderful installation team, very professional and cleaned up after themselves each day.  Would definitely return and probably will for the new bathroom floor next year” ~ Nadine November 2016
“Great!  John was wonderful to work with – very helpful and patient.  He always returned emails and/or phone calls.  We had a great experience with everyone we had contact with every time we came to the store.  Great people, great selection, great service!” ~ Nancy November 2016
“Excellent presentation of products and services.  Install team did an excellent job on carpet install and moving of major furniture.  Excellent follow up on a complaint” ~ Eric December 2016
“It took me a while (3 months) to make a decision.  Tim had a lot of patience, no pressure, so I appreciated it.  He gave me a good price, worked out a date to install and made it a painless process.  Installers worked very hard, backbreaking work as there were only 2 guys – they were courteous & very efficient.  Only thing I questioned was the thoroughness of tack/nail removal – I was concerned but it doesn’t seem to be an issue now.  Carpet looks/feels beautiful! ~ Elise December 2016
“Very professional, courteous from Sales to Installation” ~ Robert December 2016
“Got 3 estimates.  TF was middle, but could provide custom stairwork that Lowes was not able to.  Job was done quick, 2 large room hardwood floor installed.  Quality of work – High.  We are very satisfied.  Follow up by installer to correct minor mistake was timely – John very helpful throughout.  Have recommended TF to 2 others as of this letter” ~ Robert December 2017
“Tim came and took accurate measurements.  Identified the wood flooring already present and provided suggestions for matching products.  The installers were hardworking and cleaned up after themselves.  They were patient with us as we made stain selection.  Overall, happy with the job done.” ~ George December 2016
“We set up a time and day.  They were prompt – did a beautiful job.  I would have liked a specific time to put the furniture back.  I had to wait all day.  Good job though. ~ Madeline December 2016
“Awesome!  Team was knowledgeable, friendly, professional, clean.  Work done was perfect!  Couldn’t have asked for anything more.  I like how they had me checking the carpet before they completed the install” ~ Laura January 2017

“Everything went very well from first contact through completion. Installers were great & very friendly and accommodating. Helped move furniture back when done. Matched quarter round to existing baseboard perfectly. Great Job!” ~ William

“David helped me pick out my floor. It’s gorgeous. The installers were fantastic. I went out of town I trusted them so much. They returned all the furniture to the right places. They were great!” ~ Kathleen

“The entire process went well. Kevin was very knowledgeable of products and didn’t try to up sell us anything, wanted to make sure we were 100% happy with our choice. The installation men were prompt and worked non-stop. They were amazing. We’ve had one board that needed repair and the repair men were great. We are very happy with the entire flooring process” ~ Jennifer

“Neil Tongren is on amazing employee who went the extra mile for me over & over again. I have never worked with such a wonderful sales rep at a business. Everything went perfectly.” ~ Stephanie

“Right from the start everything was done perfectly! Mark went above and beyond to accommodate, thanks” ~ Marty

“Tim is the best! And the guys who installed the carpet were excellent. We are very happy with the carpet service! Thank you” ~ Tim

“4 flights of stairs of carpet replaced with hardwood. We had a color matching issue with existing hardwood on main floor. Tony & Johnny were very responsive and went above & beyond to resolve the situation. We are very happy with the end result. I would recommend more preventative clean up info to customers for this type of work (dust)” ~ Lindsay

“After great work one year prior on a finished basement, our hot water heater failed flooding a portion of our basement. Thus new carpet needed in a portion. Fast acting, Ken took care of exact replacement, salvaged the good carpet and used to replace older carpet in our daughter’s (2) bedrooms” ~ Mike

“Neil was a great help. The choice & installation was fine. Although we had to have a board replaced it was done promptly and no hassle. The installation crew was great! Recommend!! Neil is just great to work with!! Floors are beautiful”. ~ Maureen

“The salesman was extremely knowledgeable & helpful with suggestions & explaining the product & what needed to be done. Work done was exceptional. Everyone was pleasant to work with”. ~ Vicki

 “Two installers arrived on time. They worked quietly & quickly. Moved big heavy furniture without a problem.” ~ Mike & Pat

“This is not our first project with Total Flooring. Your company’s quality and Tim’s professionalism brought us back for more.” ~ Rob & Theresa

“Originally, I was only interested in the least expensive carpet options. Tony came to my home with samples. Over the next 6 months, Tony provided multiple quotes to help me understand total cost for each level of carpet. Excellent experience.” ~ Phil

“Went well, arrived on time, started working immediately, and never stopped. Very helpful moving heavy furniture back. Excellent service.” ~Bob

Went extremely well. This is not the first time we have used your services. We have purchased tile, laminate and carpeting and every contractor was fantastic.” ~Robert

“Worked with Kevin from the beginning, negotiated and also when I received a better offer from another vendor, he was able to match the price.” ~Richard

First of all, Neil was great with making sure everything would be a “Plus”. All his workers were great. Terrific job in all. Thank you” ~Karl

“John came out to estimate and help with carpet selection. He was patient and supportive” ~Leroy

“The sales person was very responsive & professional, gave us great customer service. Installation crew was very courteous & proficient, made sure our furnishings didn’t get dusty.” ~Steve

Found the ad for Total Flooring in the Grand Haven monthly booklet. Came into the store and met with Tim - chose wood floor, carpet & tile. It was the BEST experience ever. Tim was exceptional - the installers were great - Everything looks perfect. We have never had such a completely perfect experience with a contractor. We have and will continue to recommend Total Flooring to everyone we know.
~ Carolyn

Our installation went very well! Kevin was very knowledgeable, took his time and explained everything, did not rush us. It was a pleasure doing business with him!

This is the 2nd time we’ve worked with John and he has been very helpful and accommodating. David Martinez and the other gentlemen that installed the carpeting were wonderful. They worked quickly and efficiently and they were a pleasure to have in our home.

Great experience. Tom provided advice and samples. We changed our minds a few times and he worked with us. The installers moved our furniture and were very neat and organized. The installers were a great group of men and we got a great price!

A pleasant experience from start to finish. Neil was honest, informative, professional & provided excellent service and guidance. Mark and his helper did a very good job on installation. Every customer probably has sticker shock; but I felt the negotiated price was fair. My wife is delighted with the job and that is what really matters. Thank you for a job well done.
- Kurt, 06/28/14

Everyone came on time, that was great! I can't talk enough about the service from the fireplace men to the carpet installers, great!
- Jeannine, 06/10/14

Hi David: I just wanted to send you a brief note to thank you for the great deal and placing me in such competent hands. Tony was wonderful; he really knows his stuff. He was a great help in choosing the carpeting and even after I found one, he still continued to look for something I might like better. He never rushed me. He was courteous and we had some nice conversations. And as for the installers, well, I couldn't have asked for anyone better. I think Tony said it was "Mike and his team". He would be able to tell you for sure. They were friendly and polite and really know how to do their job. They completed the job and cleaned up beautifully afterwards. The stairs were a lot of work and they stuck to it and it looks great. The "Hollywood" style that Tony recommended is a hit. Even the three teenagers in my house made a comment about how nice it looks!!! LOL So please pass along my thanks to them. It's always nice to hear good things. Keep them guys happy! They are an asset to Total Flooring. And thank you again too!!! With Regards
- Judy, 06/03/14

InstallationKenny Mitchell was great. He's honest & knowledgeable. Salesman Andy was very helpful too.
- Steve T., 05/21/14

Very good sales rep. Good products for our needs. Had some problems with finishing the metal strips on the carpet. This project would have been difficult if not for Ken and his work ethic.
- Gloria T., 05/21/14

We recently had the pleasure of dealing with your Mr. Tom Holan. This person needs to be commended for his knowledge of your products and for resolving customer problems. Along with Mr. Holan, your installer of wood and carpet are surely among the best. Our installation of wood floors and oak stairs went smoothly and it looks great. There were a few items that needed to be looked at after the installation, but were immediately taken care of by Mr. Holan and a person by the name of “Johnny”. The carpet installers were the best we have seen, I would defy anyone to locate the seams, and they were quick. They worked with us on everything. Everyone was there when we were told they would be. Bottom line is that Total Flooring was a pleasure to deal with, and when we need further products of carpet and wood flooring, we will be back dealing with Total Flooring. And we have already referred Total Flooring to other people. Thank you for being a reliable company in today’s work place.
- Lloyed and Judy, 05/05/14

Our family recently purchased carpet from Total Flooring for my stairs and basement, and we would gladly recommend them. Our salesperson was Ron, and he was very helpful and knowledgeable in addition to being able to hit our price-point. We do not live nearby, and he even came out to our house with several different carpeting options that would work with our budget. In the end, even with a higher-end padding, their total price came in under that of a local competitor and something similar from one of the big box stores. They were able to work with our remodeling timeline, and the installers did a fantastic job. We are very happy with this purchase.
- James, 01/27/14

I would like to offer my thankfulness on a job well done by your crew. The guys were professional and efficient with our installation. I would especially like to thank Ryan who was the helper on this job. He went above and beyond to make sure that I had help in moving furniture around to the appropriate rooms after each was completed. This was a great help due to myself being the only person at our home due to some unforeseen circumstances. Ryan’s use of the furniture moving apparatus he had utilized made for a much easier and less painful transition. Thanks again for the gentlemen that you have doing your installation. I hope that this letter reaches whoever it may concern so these guys can receive the “Atta Boy” they deserve.
- Richard, 2/20/12

On behalf of my family, I extend our gratitude for the threshold installation for our mom. What a huge difference it’s made! We appreciate your professionalism, follow through, and dedication to customer service, you are a gem!
- Marianne, 2012

From the first conversation I had with Matt, everything was handled in a very professional manner and in a timely manner. I truly appreciate the flexibility that Total Flooring had when we decided to add an install of new flooring along with our refinishing project.

Pleasant, helpful and went out of his (Tony) way to get our project done.

Very pleased. Tom is an excellent person to deal with. I would recommend Total Flooring to everyone I know. Installers were excellent too. Very nice and cleaned up the work good too.

Work was done professionally. Workmen were quiet and neat. The salesman was the same one we used last time. Products available were more than adequate. I would recommend Andy and Total Flooring to anyone.

Very professional crew. They cleaned up after work was completed. Finished work on a timely schedule. Very pleased with Neil, he was extremely helpful and pleasant to work with.

Met Tim when I was just beginning to look for flooring. He had good suggestions from the get go. I did comparison shopping however Total Flooring had the best product.

Store staff is friendly. Salesmen are efficient and friendly. Installers are very fast and do very good work.

Excellent! Ken helped to choose carpet, arranged to move up the install date per our request on a very short notice. The installers were very polite, worked efficiently and did a wonderful install.

Tom was very helpful and honest. Answered all our questions. We were a return customer because of our experience with Tom.

We recommend you to all our friends.

We really liked your policy on borrowing samples. We were able to narrow to 2 possibilities quickly. Pricing was comparable to other suppliers. Material was in stock and available within a week. Delivery was prompt. No damage, excellent quality.

Andy was great to work with. He went above and beyond great service to help us with our choices, making sure installation went well and followed up after that. Great job!

The 2 guys arrived on time, called 1st, worked and worked for 2 days until the job was done. Did a great job and then cleaned everything up. We were very impressed. Everyone we dealt with was great.

Excellent! Working with John was a wonderful experience. The installers were very polite and professional

Tony was an absolute wonderful person to work with! Outstanding! He knew the products well. We had hardwood floors refinished. Johnny was great, very knowledgeable.

John was wonderful helping us pick out the best floor for us. Stayed in contact with us, always returned our phone calls. Installers worked like dogs and did a beautiful job. We have already referred your company to several friends. I am a realtor and will refer my clients as well.

We ordered our wood floor first as we were rehabbing our townhome. The installation and looks were perfect. We ordered carpet next for our basement and Tony was kind enough to hold it until the upstairs was done. The carpet looks fabulous. Last of all, we had subway tile put in the kitchen backsplash, another fantastic job. Tony was a pleasure to work with; he helped us with decisions and was very accommodating to our needs.


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